PUBG Mobile Account Recovery Lock Error Fix [Full Guide]

PUBG Mobile players are encountering severe account recovery locks in 2026 after remote device wipes trigger an automated 'unusual activity' security block that halts Page 2 claim submissions, leaving high-value profiles stranded without immediate in-game customer service recourse. According to verified reports from Reddit PUBGMobile community escalation threads, users experiencing phone factory resets find their persistent Device ID wiped, causing Tencent's security architecture to reject subsequent verification claims. Affected players report waiting the mandatory 14-day cooling window on hardware such as the LG V60 ThinQ, only to receive persistent environment warnings instructing them to file claims from a 'regular device.' This strict automated gatekeeper is intended to foil malicious account hijackers, but it inadvertently walls off legitimate account owners who have lost access to their linked Google credentials. As competitive mobile titles continue to expand alongside releases like [Batomon Showdown Launches on iOS and Android [Confirmed]](/news/batomon-showdown-mobile-release-guide), authentication strictness has reached all-time highs. Krafton and Tencent community managers are now fielding manual escalation requests, requiring affected players to provide historical transaction receipts, original creation dates, and network IP logs to manually unlock their stranded user profiles.